Lens Lounge Terms and Conditions


Please note that Lens Lounge operates as the trading name for HG Lens Lounge Ltd for branding & marketing purposes.

The purchase of any product or service on the lenslounge.co.uk website constitutes a contract between yourself and Lens Lounge. This page explains the terms of use on which you may make use of our website and online ordering system for contact lenses, eye care and hearing care products.

Please ensure you read these terms carefully before you use the Lens Lounge website. By using our site, you accept these terms and agree to abide by them.

1.0 Information About Us

Our site is operated by and products are sold by HG Lens Lounge Ltd. We are registered in the United Kingdom with company number 11911860. Our registered address is Unit 317, India Mill Business Centre, Bolton Road, Darwen, BB3 1AE. Our VAT/Local tax number is 338254395

1.1 Helpful Definitions

In the terms and conditions, where we refer to ‘data’ we are referring to any information that you submit to Lens Lounge via our website, email or other communication methods.

2.0 Sale and Purchase of Products

  • By completing the online order form, you agree to accept shipment for the selected product and agree to pay by the method you have indicated on your order form either online or over the phone
  • For contact lens purchases, you agree that you have a valid prescription which is not more than 12 months old, and corresponds with the lens type you are ordering, from your optician (and which has been issued by a registered optician or contact lens practitioner). You confirm that any purchase data selected reflects your prescription, is deemed suitable for you, as provided by/advised by your optician and that you are over 16 years of age
  • You agree that you know of no reason why such purchase would not be appropriate for you. If you are trialling contact lenses, please complete your trial with your optician before ordering.
  • We reserve the right to deny supply of contact lenses where a valid prescription is not available. In this instance you will be issued a refund within 7 days.
  • The data you provide to Lens Lounge must correspond to the data found on your current prescription issued by a registered optician or contact lens practitioner
  • You agree to comply with all instructions for use accompanying the products purchased
  • We will notify you by email of the receipt and acceptance or non-acceptance of your order

2.1 Consumer Rights

  • As a consumer and customer of Lens Lounge, you are entitled to cancel your contract at any time within a 14 day period after receiving your products where you will receive a full price refund
  • To cancel a contract, you must inform us in writing or via email and despatch the products to us following our Returns Policy instructions. The products must be in the same condition in which you received the item, at your own cost and risk
  • Prior to return you may contact us over the phone to discuss your return in more detail with our advisors

2.2 Prices and Payment

  • The price of any products are as quoted on our website at the time of sale
  • All our prices are inclusive of VAT
  • Our prices are liable to change at any time however, changes will not affect any order currently being processed i.e. where we have sent you an email notification of your order
  • Payment for all products must be made via credit or debit card or by PayPal. We offer payment methods for most major credit and debit cards. The options can be seen on our checkout page
  • Please note we will only accept payment by cheque on the basis that products are dispatched only once the payment has cleared successfully


Privacy Policy

We respect your privacy. Lens Lounge will only use the information that we collect about you lawfully and in accordance with the Data Protection Act of 1998. Information about you is collected to enable us to process your order and provide you with the best possible service. We will not collect sensitive information about you without your consent.

For more information regarding your privacy and our cookie policy, please refer to our privacy policy page.


Please note that we may revise these terms at any time by amending or updating this page. You are expected to check this page before placing any orders to ensure you are fully aware of the contract terms.

Contact Details

Should you need to speak to us in more detail regarding our terms and conditions, please feel free to get in touch with us via email or phone. You can find our contact details on our contact us page.